Not being able to add or modify any workflow in a campaign

Forum|Forum|5 years ago
August 25, 2020
4 replies
1596 views

Hello everyone,

I experience an issue where an user is not being able to add or modify any workflow but few days before was able to do those actions in a daily basis. From the user view, it looks like this, mentioning that the campaign is in "read only" mode and has the activity options disable.

Can't access those options and not being able to modify the workflow.

What is causing the issue and how to fix that for this user ? Where is the options to solve the problem ?

Thanks in advance.

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Best answer by thibaultb473199

Hello,

I find the answer by looking at the access rights of the operator and those rights were change during this period, the solution is fixed now.

Kind regards

A

ap0990

Hi,

Please check if the rights of the users have been modified.

You will find this under Administration->Access Management->Operator

Thanks.

Jonathon_wodnicki

Community Advisor

Hi,

Was the campaign moved to a folder the user doesn't have access to?

Thanks,

-Jon

thibaultb473199Author

Level 4

Hello, thank you for your answer.

There was no change in term or campaign being in another folder, the user normally can use the folder and have permission to do operation on the campaigns of that specific market