not able to login via adobe-id - Adobe campaign classic login is trying to insert xtkoperator instead of login | Community
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Adobe Employee
kumarj2Adobe Employee
Adobe Employee
August 23, 2022
Solved

not able to login via adobe-id - Adobe campaign classic login is trying to insert xtkoperator instead of login

  • August 23, 2022
  • 4 replies
  • 1837 views

Hi,

 

I am not able to login via adobe-id - Adobe campaign classic login is trying to insert xtkoperator instead of login.

 

check the attached screen shots, I tried different VPNs and web interface also for checking. 

 

but all are throwing the same error.

 

can someone help me to resolve this issue?

 

regards,

Ashok Kumar J

 

 

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Best answer by costa_n11

Hi @kumarj2  and @shubham_goyal__ 

I won't delete an operator because it might have side-effect on scheduled workflow started by the operator (they will simply fail on their next run). Normally, although there is a constraint, update should be possible. could you check the spelling of the Adobe ID and maybe align with the spelling of the operator login name.

Thanks

Denis

4 replies

Shubham_Goyal__
Shubham_Goyal__
Level 6
August 23, 2022

Hi @kumarj2 

xtkoperator_name column has a Unique constraint so it does not allow duplicate values.
The operator account for the IMS login (AdobeId) will be created automatically once you successfully sign in first time.
So go to Admin>Access Management>Operators and check if there is already an operator created manually with your email address that you using in AdobeID if yes, then delete that manual operator account and then retry login.

 

Cheers,

Shubham

C
Adobe Employee
costa_n11Adobe EmployeeAccepted solution
Adobe Employee
August 23, 2022

Hi @kumarj2  and @shubham_goyal__ 

I won't delete an operator because it might have side-effect on scheduled workflow started by the operator (they will simply fail on their next run). Normally, although there is a constraint, update should be possible. could you check the spelling of the Adobe ID and maybe align with the spelling of the operator login name.

Thanks

Denis

    Pradeep_Kumar_Srivastav
    Community Advisor
    Pradeep_Kumar_SrivastavCommunity Advisor
    Community Advisor
    August 25, 2022

    HI @kumarj2 , You can write quick workflow to Update "Workflow Login Account" and change the owner. It will make sure that no workflow execution is impacted. Later on you can try what @shubham_goyal__ suggested.

      Shubham_Goyal__
      Shubham_Goyal__
      Level 6
      August 23, 2022

      Fair point @costa_n11 🙂
      @kumarj2 if there are any items associated to that manual operator then deletion isn't good if not then you may. Also if you can't remove the operator check if the username of the AdobeId can be updated.
      And if you somehow remove the operator and if any scheduled workflow's fails then you can perform 'Unconditional Stop'>Start and workflow shall work fine again. 🙂 

      Cheers,

      Shubham

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        September 1, 2022

        Hi @kumarj2,

        Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
        Thanks!

        Sukrity Wadhwa
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