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clara_salvador
December 22, 2021
Solved

Multi-page surveys - Archived fields responses are not stored

  • December 22, 2021
  • 2 replies
  • 1767 views

Hello everyone, 

 

I am testing a multipage survey in Adobe Campaign 7.0 with Page (v5 compatibility), but the responses are not properly stored.

If I include all survey questions in the same page, everything works:

 

 

 

But if I divide exactly the same question in multiple pages, then the responses that should be stored in Archived fields are not saved:

 

 

Did anyone else experience this issue? Any ideas?

 

Thanks!

 

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Best answer by David_Loyd

Just wanted to add that surveys in ACC are not supported anymore. Just meaning Adobe isn't investing in that particular function within ACC. But you can still technically build them, (if you don't go crazy doing so).

 

What I find much easier to let your internal front end team design and build the form, then the form can POST that data to ACC via SOAP or HTTP to a JSSP. This way you just need to open an end point so all the data to be saved to campaign. See this link for some inspiration: https://blog.floriancourgey.com/2018/11/create-jssp-dynamic-javascript-server-page-in-acc/

2 replies

Jyoti_Yadav
Jyoti_Yadav
Level 8
December 23, 2021

Hi @clara_salvador ,

 

You have kept storage component before second page and that is the reason it is not saving data from second page. Keep all your data to be saved before storage and allow data to be passed from one page to another. 

At the end, keep the storage component and all your data will be saved in archived field.

 

Thanks,

Jyoti

C
clara_salvadorAuthor
December 23, 2021

Thank you @jyoti_yadav , but we already created a survey like you said (with the storage activity after all the pages) and the data wasn't stored either 😞

David_Loyd
Adobe Employee
David_LoydAdobe EmployeeAccepted solution
Adobe Employee
December 23, 2021

Just wanted to add that surveys in ACC are not supported anymore. Just meaning Adobe isn't investing in that particular function within ACC. But you can still technically build them, (if you don't go crazy doing so).

 

What I find much easier to let your internal front end team design and build the form, then the form can POST that data to ACC via SOAP or HTTP to a JSSP. This way you just need to open an end point so all the data to be saved to campaign. See this link for some inspiration: https://blog.floriancourgey.com/2018/11/create-jssp-dynamic-javascript-server-page-in-acc/

    C
    clara_salvadorAuthor
    December 23, 2021

    Good to know @david_loyd, thanks!! We'll have a look on that article.

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