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ukender
ukender
Level 3
November 26, 2020
Solved

Low Success Rate

  • November 26, 2020
  • 2 replies
  • 5357 views

Hi All,
Our delivery success rate is very low for some domains, deliveries were failed due to the below reason.

Messages queued (dynamic flow control).
Messages queued (quotas met).

I've gone thru the below document as well but still unsure what needs to be done to increase the success rate for those domains.
https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/deliverability-management/technical-recommendations.html?lang=en#technical-recommendations

Please find the screeshot of DX Rule for one of the domain. Is it causing the issue? Please help
 

 

 

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Best answer by Manoj_Kumar

Hello @ukender ,

 

the messages are queued because the email provider is not accepting this much volume. You will have to lower the volume defined in messages per hour for this domain.

 

You can read more about this here: Key points when managing deliverability in Adobe Campaign Classic

 

Also, If you are using the enhanced MTA then these MX rules won't work as these are managed by the MTA itself depending on your historic data.

 

More information on enhanced MTA is available here: Adobe Campaign Classic Enhanced MTA

 

Thanks,

Manoj

2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
November 26, 2020

Hello @ukender ,

 

the messages are queued because the email provider is not accepting this much volume. You will have to lower the volume defined in messages per hour for this domain.

 

You can read more about this here: Key points when managing deliverability in Adobe Campaign Classic

 

Also, If you are using the enhanced MTA then these MX rules won't work as these are managed by the MTA itself depending on your historic data.

 

More information on enhanced MTA is available here: Adobe Campaign Classic Enhanced MTA

 

Thanks,

Manoj

Manoj  | https://themartech.pro
    ukender
    ukenderAuthor
    Level 3
    November 26, 2020

    Hi @2237655, Thank you for the suggestion. Could please let me know how to check whether we are using advanced MTA?

    FYI - We are using the below version.

     

     

    _
    _pascal1977_
    Level 2
    December 1, 2020

    Hello,

     

    there are several levels for the MX values.
    The faster is "boost" ( contact Adobe support about that)

    I don't recommend using the  enhanced MTA.
    You will lose the raw values of broadlog messages.

     

    Pascal
    Deliverability consultant

    ukender
    ukenderAuthor
    Level 3
    December 7, 2020

    Hi Pascal

    Thank you for the response. Could you please elaborate about the Boost?
    I have reduced the MX rule values and tried the below comment in the server. but still we are facing the same issue. delivery success rate is low.

    nlserver stat -reload

    Do I have to do anything else to get the higher success rate?

    Thank you

    Ukender

     

     

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