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Link redirections failing

Forum|Forum|5 years ago
June 8, 2020
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Hi,

Wanted to know where and what configuration needs to be added for links used in delivery content to use a standard, say adobe domain?

Like I am integrating adobe with my system server, have done the configurations accordingly, wherein it does call my MTA, but upon delivery, what-ever links I had, say www.google.com gets encrypted into a said format with my server name as domain. So redirection fails. To avoid this, I feel, somwhere in configuration need to add adobe domain, so that my links get redirected and tracked as well.

Could someone please help here....

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Best answer by Manoj_Kumar

Hello @rohanpat-1,

You will have to add a tracking server to your instance. Once the tracking server is added then you can enable the tracking in emails.

Here is the documentation on tracking server: https://helpx.adobe.com/campaign/kb/acc-tracking.html

https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html#Tracking_server

To test if the tracking server is setup you can use this URL:

https://YOUR_INSTANCE_URL/r/test

Once the tracking is enabled only then you will be able to track the clicks/opens coming from your emails.

To Change domain from MTA to your own domain You will have to set up the domain delegation:

Here is the documentation:

https://helpx.adobe.com/campaign/kb/domain-name-delegation.html

Community Advisor

Accepted solution

Community Advisor

Hello @rohanpat-1,

You will have to add a tracking server to your instance. Once the tracking server is added then you can enable the tracking in emails.

Here is the documentation on tracking server: https://helpx.adobe.com/campaign/kb/acc-tracking.html

https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html#Tracking_server

To test if the tracking server is setup you can use this URL:

https://YOUR_INSTANCE_URL/r/test

Once the tracking is enabled only then you will be able to track the clicks/opens coming from your emails.

To Change domain from MTA to your own domain You will have to set up the domain delegation:

Here is the documentation:

https://helpx.adobe.com/campaign/kb/domain-name-delegation.html

Manoj | https://themartech.pro

rohanpat-1Author

Level 2

Hi @2237655, Actually, I am planning to use adobe.com domain, so that its tracked by default by adobe system. Now the issue what I am facing is, since I am using my own MTA server for deliveries, the url links upon delivery get encrypted as expected but instead of using adobe domain, its picking up my mta server name which leads to invalid domain issue causing links not to re-direct. So am looking for a solution, where-in I can use adobe domain and nothing to be done at my end when it comes to link tracking. Believe some-where in configuration, I need to specify what domain the links should use?