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Link redirections failing

Forum|Forum|5 years ago
June 8, 2020
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Hi,

Wanted to know where and what configuration needs to be added for links used in delivery content to use a standard, say adobe domain?

Like I am integrating adobe with my system server, have done the configurations accordingly, wherein it does call my MTA, but upon delivery, what-ever links I had, say www.google.com gets encrypted into a said format with my server name as domain. So redirection fails. To avoid this, I feel, somwhere in configuration need to add adobe domain, so that my links get redirected and tracked as well.

Could someone please help here....

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Best answer by Manoj_Kumar

Hello @rohanpat-1,

You will have to add a tracking server to your instance. Once the tracking server is added then you can enable the tracking in emails.

Here is the documentation on tracking server: https://helpx.adobe.com/campaign/kb/acc-tracking.html

https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html#Tracking_server

To test if the tracking server is setup you can use this URL:

https://YOUR_INSTANCE_URL/r/test

Once the tracking is enabled only then you will be able to track the clicks/opens coming from your emails.

To Change domain from MTA to your own domain You will have to set up the domain delegation:

Here is the documentation:

https://helpx.adobe.com/campaign/kb/domain-name-delegation.html

Community Advisor

Accepted solution

Community Advisor

Hello @rohanpat-1,

You will have to add a tracking server to your instance. Once the tracking server is added then you can enable the tracking in emails.

Here is the documentation on tracking server: https://helpx.adobe.com/campaign/kb/acc-tracking.html

https://docs.adobe.com/content/help/en/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html#Tracking_server

To test if the tracking server is setup you can use this URL:

https://YOUR_INSTANCE_URL/r/test

Once the tracking is enabled only then you will be able to track the clicks/opens coming from your emails.

To Change domain from MTA to your own domain You will have to set up the domain delegation:

Here is the documentation:

https://helpx.adobe.com/campaign/kb/domain-name-delegation.html

Manoj | https://themartech.pro

Community Advisor

Community Advisor

Yes, for the delivery logs you want to update the Recipient delivery logs and for click and open the table is Recipient Tracking logs

Manoj | https://themartech.pro