Length of HTML source code | Community
Skip to main content
V
VirginieCRMTeam
Level 2
July 13, 2022
Solved

Length of HTML source code

  • July 13, 2022
  • 2 replies
  • 1600 views

Hello Community,

Super user of Adobe Campaign v7, I would like to know if there is a limit in the number of characters of an html source code compared to the opening tag of the email. We have several contents that are perhaps too long and are truncated. One of our web agencies tells us that the opening tag of the email is 63,000 characters. Does anyone have any info about this limit?
Thank you for your help.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by _Manoj_Kumar_

Hello @virginiecrmteam 

 

This is the image pixel added by Adobe Campaign to track the opens. Generally, this pixel is added at the end of the code.

 

But if your email is too lengthy, almost all email clients will truncate the email and That is why Adobe is adding the tracking pixel after 63K characters.

 

Let me know if that helps.

 

 

2 replies

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community Advisor
Community Advisor
July 14, 2022

Hello @virginiecrmteam 

 

What do you mean by the opening tag of the email? It will be be great if you can share the screenshot of the tag you are referring to.

 

If you are talking about a total limit of 63,000 characters then it shouldn't be a problem. Currently, we are using more than 150,000 characters in the email and it works without any problem.

 

 

     Manoj     Find me on LinkedIn
V
VirginieCRMTeamAuthor
Level 2
July 19, 2022

Thank you Manoj_Kumar for your response!

This is the opening tracking pictogram:

Lien vers l'image 1x1 : http://t.communication.pierre-fabre.com/r/?id=h3c3b6df,3c9687fd,1

It seems that its insertion is done at the level of 63K characters in the source code.

If not, what could cause a truncation of the email if there is no defined limit?

Many thanks.

Virginie.

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community AdvisorAccepted solution
Community Advisor
July 19, 2022

Hello @virginiecrmteam 

 

This is the image pixel added by Adobe Campaign to track the opens. Generally, this pixel is added at the end of the code.

 

But if your email is too lengthy, almost all email clients will truncate the email and That is why Adobe is adding the tracking pixel after 63K characters.

 

Let me know if that helps.

 

 

     Manoj     Find me on LinkedIn
    Kishore_Padamata
    Adobe Employee
    Kishore_PadamataAdobe Employee
    Adobe Employee
    July 20, 2022

    Hello @virginiecrmteam 
    The feature (short/limited view of email body [message clipped] and later have an option to expand) is from mail client. 
    My thoughts as a work around,
    Add the pixel right-after the start of email body and not towards the end.

    Hope this helps!

    V
    VirginieCRMTeamAuthor
    Level 2
    July 25, 2022

    Thank you very much @kishore_padamata!

    Adding the opening pixel is automatic when sending a campaign.

    Do I have the option to change the settings so that the opening pixel is inserted at the beginning of the code?

    Best regards.

    Terms & ConditionsAccessibility statement

    Loading footer...