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iambhosale
iambhosale
Level 2
April 22, 2019
Solved

Issue with Special characters in SMS deliveries

  • April 22, 2019
  • 3 replies
  • 6023 views

Hi,

We are trying to add the special characters in SMS but these characters automatically gets converted to some random characters.

For e.g. "$" sign used in SMS gets converted to "?" when delivered. The SMS looks fine in adobe campaign preview.

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    Best answer by Venu_Reddy

    Hello iambhosale​,

    There is no much difference between two and here is the link for classic SMS channel

    Regards,

    Venu

    3 replies

    Venu_Reddy
    Venu_Reddy
    Level 6
    April 22, 2019

    Hello,

    You can authorize character transliteration by checking the corresponding box.

    Transliteration consists of replacing one character of an SMS by another when that character is not taken into account by the GSM standard.

    If transliteration is authorized, each character that is not taken into account is replaced by a GSM character when the message is sent. For example, the letter "ë" is replaced by "e". The message is therefore slightly altered, but the character limit will remain the same.

    When transliteration is not authorized, each message that contains characters that are not taken into account is sent in binary format (Unicode): all of the characters are therefore sent as they are. However, the SMS messages using Unicode are limited to 70 characters (or 67 characters per SMS for messages sent in multiple parts). If the maximum number of characters is exceeded, several messages will then be sent, which may create additional costs.

    For more details check this link Adobe Campaign Help | Configuring SMS channel

    Regards,

    Venu

      iambhosale
      iambhosaleAuthor
      Level 2
      April 23, 2019

      Hi Venu,

      The Solution given by you is for Adobe Campaign Standard. We are using AC Classic.

      Venu_Reddy
      Venu_ReddyAccepted solution
      Level 6
      April 23, 2019

      Hello iambhosale​,

      There is no much difference between two and here is the link for classic SMS channel

      Regards,

      Venu

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