Issue in Reconciliation workflow of Triggers

[Senthil24]

Hi ,

we are working on marketing cloud triggers and campaign. We came across this article 

https://helpx.adobe.com/campaign/kb/triggers-and-campaign.html and following the guidelines and help of adobe support we have set up the Triggers configuration at the campaign side .

we are able to receive the Triggers data from analytics , it is visible in Pipeline events folder. However we are facing some issue in the reconciliation workflow.

PFA the details of the issue..

Any help is appreciated.

Senthil

[Adhiyan]

Hi Senthil,

This will need a deeper look into the workflow design and schema details . The attribute username is not OOTB in nms:recipient so we need to check how the structure is updated and many other things.

It will be best if you can open a support ticket regarding this. Else , please share the workflow logs so that we can guide further.

HINT : You can enable SQL logging to see the exact query being fired on Database and we can have some idea about where the data is getting lost.

[Amit_Kumar · Accepted solution]

Hi Senthil,

I agree with Adhiyan, the information you provided is not enough. Although a quick tip, it's seems your enrichment is not correctly configured; you should remove the identify the document as recipient and use the refine the data using the additional data i.e using link you can add a inner join which will give you desired results or use split or intersection activity first to test it.

Regards,

Amit

[florentlb]

Hi Senthil,

Have you been able to resolve your issue?

Please let us know,

Florent.

[Senthil24]

Hi Florent,

Not yet. We are working on this. Meanwhile please let us know your suggestions for resolution.

Regards,

Senthil