Is there a a way to control the timings of retrying SMS/Emails from adobe campaign classic | Community
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Poonam_Dogra
Level 4
September 30, 2022
Solved

Is there a a way to control the timings of retrying SMS/Emails from adobe campaign classic

  • September 30, 2022
  • 2 replies
  • 2009 views

Hi All,

Is there any way we can target the retries only in certain time period from adobe campaign classic ?

For example - restrict the retry time period to be within 9:00 A.M EST to 9:00 P.M EST ?

If the above is not possible, is there any other way we can achieve this requirement- [Retries should not happen in the specific time window?]

Thanks in advance! 

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Best answer by DavidKangni

Hi Praveen,

 

Retries from day 2 to day 5 will happen at the same time of your message preparation (check audit logs).

10/11/2022 11:24:56 AM Message preparation in progress...

 

Thanks

2 replies

W
Adobe Employee
WasilZeeAdobe Employee
Adobe Employee
October 2, 2022

We could only make use of 'Period of retries' & 'Maximum number of retries' as per https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/key-steps-when-creating-a-delivery/steps-sending-the-delivery.html?lang=en#configuring-retries

 

This might be something for enhancement; reach out to the support team.

 

Thanks

Wasil

    P
    Poonam_DograAuthor
    Level 4
    October 3, 2022

    Thank you @wasilzee  for the response, will check with the support team.

    Is there any other way we can achieve this requirement- [Retries should not happen in the specific time window?]

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    October 3, 2022

    if you send your deliveries within 9 AM - 9 PM then retries should not happened

    retries per default are setup as 5 and 1hour which means campaign will retried failed deliveries in the next 5 hours from the contact hours.

     

    you can also try to use capacity rules in typologies

    Thanks,

    David

    David Kangni
      P
      PraveenMatsa
      Level 2
      October 3, 2022

      Thanks @davidkangni for the suggestion.

      Just one more question: Next day retries which happen daily until the delivery validity period.. will those also happen within 5 hours range of the contact time

      [For example: A delivery with 5 days validity sent at 9:00 A.M on day 1, For day1-->  5 retries will happen but from day 2 , one retry will happen but is the time for those retries starting from day 2 to day 5, within 5 hours of 9:00 A.M- contact time and so on for rest 4 days?] or will it be random retried?

       

      DavidKangni
      Community Advisor
      DavidKangniCommunity AdvisorAccepted solution
      Community Advisor
      October 12, 2022

      Hi Praveen,

       

      Retries from day 2 to day 5 will happen at the same time of your message preparation (check audit logs).

      10/11/2022 11:24:56 AM Message preparation in progress...

       

      Thanks

      David Kangni
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