Inbox rendering Icon missing in Delivery Template

[jayakrishnant75]

Hello everyone,

We have created a litmus account and Imported Inbox rendering package as well in our adobe campaign classic on-premise instance (version - 8850).

We completed the necessary configuration and able to send proof without error ('Analyze' button).

But the Inbox rendering Icon missing in Delivery Template and please refer the screenshot below.Please guide me to fix the same.

Regards

JK

[Jonathon_wodnicki · Accepted solution]

Hi,

Install the deliverability package.

Thanks,

-Jon

[jayakrishnant75]

Hi

On the top bar of the delivery, the Inbox rendering button is available and i can perform send proof without error ('Analyze' button option). So i think the package installed correctly and verified the same in package section.

Here issue is the option (highlighted) not available like below screenshot.

Regards

JK

[Jonathon_wodnicki]

It sounds counterintuitive, but Inbox Rendering reports are part of the deliverability package, not Inbox Rendering.

[Aneesh]

Hi Jon,

Thanks so much ... This works after installing the deliverability package followed by a resart.

Regards

Aneesh