I want to see the exact delivery that a recipient has received. | Community
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andysayers909
Level 2
September 22, 2017
Solved

I want to see the exact delivery that a recipient has received.

  • September 22, 2017
  • 3 replies
  • 17607 views

Hi there,

This is quite an urgent query...

Adobe Campaign Version 6.1.1

As part of an audit, we have been asked if we can produce the email content that a recipient has received post send. This is to cross check that the email is carrying the right personal data for that customer.

Is there anyway of seeing exactly what email creative a customer received in adobe campaign post send with the personalisation included?

We have also had no luck in previewing the email with the customers data before the send, to cross check then. (Data in the recipient table works fine) - As we have to enrich with data from linked tables, this data doesn't show within the email creative on the preview tab, it only appears when the workflow is run and the content is sent. This is not an ideal scenario as we have to gamble that the target data populates correctly.

Does anyone know a work around to this issue so that cross checks can be made before the send too?

Thanks,

Andy

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    Best answer by alice-snk

    Hi Andy,

    You can display the mirror page after sending through the delivery logs tab. For more information, refer to Email channel.

    Does it fit with your needs?

    Alice

    3 replies

    A
    Adobe Employee
    alice-snkAdobe EmployeeAccepted solution
    Adobe Employee
    September 22, 2017

    Hi Andy,

    You can display the mirror page after sending through the delivery logs tab. For more information, refer to Email channel.

    Does it fit with your needs?

    Alice

      A
      andysayers909Author
      Level 2
      September 22, 2017

      Thanks very much! I need to change the setting for the mirror page generation in all our emails on the validity tab. i'm sure it will then appear.

      Is there anyway we can preview ?

      Andy

      marcinkacz
      marcinkacz
      Level 3
      September 29, 2017

      Hi Andy,

      there is Preview tab inside delivery window. You can choose recipients there and see their messages. This feature should work also after email blast. Check bottom of this page: https://docs.campaign.adobe.com/doc/AC6.1/en/DLV_Personalizing_deliveries_Personalization_fields.html

      Regards,

      Marcin

      Jean-Serge_Biro
      Jean-Serge_Biro
      Level 10
      September 29, 2017

      Hi Andy and Marcin,

      Please take care, the mirror pages resources are only available for a "short" period of time, defined both in the instance options and by delivery properties for overriding the instance option.

      So, if the preview is not made after the delivery sending, you would not see the mirror page content.

      If the request is made by legal department, most of times it could be asked much later when resources are no longer available.

      I should recommend to use the Email Archiving BCC option to keep all messages sent in a server folder (MTA server or elsewhere).

      See documentation for that, but this functionality appeared in March 2017 so check your build version and read Release notes below.

      Email archiving BCC method, build 8795, March 2017:

      Adobe Campaign Release Notes

      Regards
      J-Serge

        Adhiyan
        Adobe Employee
        AdhiyanAdobe Employee
        Adobe Employee
        September 29, 2017

        Hi Andy,

        Yes , I completely agree with Jean-Serge on this. You should look into activating the Bcc mechanism . This would send you a copy of each email a recipient receives.

        Regards,

        Adhiyan

          DivyanshuAdobe
          DivyanshuAdobe
          October 12, 2017

          Hello,

          what about sending proofs or seeds if you just want to know if personalization is working?

          Marcel


          Hello Marcel,

          Yes, you can try this option also by sending proofs or seeds to a bunch of recipients to check for personalization in email deliveries.

          Regards,

          Divy

          vipinm26716250
          vipinm26716250
          Level 2
          October 12, 2017

          Hi All ,

          As per my opinion you can go to Delivery section , select the user and click on mirror page - you will be able to see the exact email that is sent .

          Regards,

          Vipin Mittal

          gyorgyb62452513
          gyorgyb62452513
          Level 2
          October 17, 2017

          Hi,

          Is there a way to have bcc (exact copy) in Adobe Campaign Standard?

          Thanks,

          Gyorgy

          Adhiyan
          Adobe Employee
          AdhiyanAdobe Employee
          Adobe Employee
          October 17, 2017

          Hello Gyorgy,

          Yes there is , Please follow the guide here : Email configuration

          Regards,

          Adhiyan

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