Hybrid Solution Adobe Campaign - Error Enable the tracking instace | Community
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Luca_Lattarini
Luca_Lattarini
Level 9
March 31, 2021
Solved

Hybrid Solution Adobe Campaign - Error Enable the tracking instace

  • March 31, 2021
  • 1 reply
  • 1369 views

 

Hello everyone,

I am installing the Tracking Instance and im getting the error below. Basically the Marketing Instance is on premise and we have a proxy before reaching Adobe network. Any suggestion how to solve it? 

 

 

I tried to add Lan 4 to serverConf.xml and instance xml but i still get the same issue

 

 

 

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Best answer by DavidKangni

Hi @luca_lattarini ,

 

You should check the web log to confirm that it is IP whitelisting issue. If it's the case, provide your server IP to Adobe Tech Ops. They will add it to the allow list on mid sourcing server.

Thanks,

David 

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 31, 2021

Hi @luca_lattarini ,

 

You should check the web log to confirm that it is IP whitelisting issue. If it's the case, provide your server IP to Adobe Tech Ops. They will add it to the allow list on mid sourcing server.

Thanks,

David 

David Kangni
    Luca_Lattarini
    Luca_LattariniAuthor
    Level 9
    April 1, 2021
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