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SOLVED

Hybrid Solution Adobe Campaign - Error Enable the tracking instace

1982luca
Level 8
Level 8

 

Hello everyone,

I am installing the Tracking Instance and im getting the error below. Basically the Marketing Instance is on premise and we have a proxy before reaching Adobe network. Any suggestion how to solve it? 

 

1982luca_0-1617159509459.png

 

I tried to add Lan 4 to serverConf.xml and instance xml but i still get the same issue

 

1982luca_1-1617159817535.png

 

 

1 Accepted Solution
DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi @1982luca ,

 

You should check the web log to confirm that it is IP whitelisting issue. If it's the case, provide your server IP to Adobe Tech Ops. They will add it to the allow list on mid sourcing server.

Thanks,

David 

View solution in original post

3 Replies
DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi @1982luca ,

 

You should check the web log to confirm that it is IP whitelisting issue. If it's the case, provide your server IP to Adobe Tech Ops. They will add it to the allow list on mid sourcing server.

Thanks,

David 

View solution in original post

DavidKangni
Community Advisor
Community Advisor
on the server or through the monitoring tab from console Home