HTTP connection issue

[Wiznamo]

Hello Community,

I'm new on Adobe campaign tool I was working just fine until this error below pop-up, then I couldn't proceed any action, so I've tried to disconnect and reconnect but could not connect again.

Could you please suggest any help I will be so grateful.

Thank you in advance

[Jyoti_Yadav]

Hi @Wiznamo ,

There could be multiple reasons for this:

1) Adobe Campaign instance is open since a long time. Close your instance and open again.

2) Web module of the instance is down. If you are on 'On-premise' environment, then please restart the web module.

3) Clear the local cache , disconnect and login again.

Your issue will be resolved.

Thanks,

Jyoti

[Wiznamo]

Hi Jyoti_Yadav 

Thank you for the response
I've tried both of solution 1 and solution 3 that you have proposed but unfortunately the problem was not solved for restarting the web module I don't know if it's possible to do it in a 'hybrid' environment?
If it is how?
Thank you again

[Jyoti_Yadav · Accepted solution]

Hi @Wiznamo ,

Restarting module will be possible through server.

If you have server access, then login to server and give below command:

 nlserver stop web

nlserver start web

Thanks,

Jyoti

[David_Loyd]

Have you tried disconnecting & reconnecting from VPN?

[Wiznamo]

yes I have tried didnt work as well 
Thank you for the response