Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

How to troubleshoot Personalization Pending Delivery

Avatar

Level 2

Hi,

I have a campaign Delivery setup. When I ran the workflow, everything ran fine but Delivery status is showing as Personalization Pending. What could be the reason for this and how to fix this.

Thanks,

Saurabh

1 Accepted Solution

Avatar

Correct answer by
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

View solution in original post

0 Replies

Avatar

Level 1

Hi Saurabh,

I believe that you are facing issue just after sending the delivery, within a few minutes(depending upon the population you had targeted) it will be changed.

Avatar

Correct answer by
Level 4

Hi Saurabh,

i think you have the same problem : Personalization pending status since 12 hours

First Stop the Delivery and Restart the Workflow, if doesnt work then you need to contact your adobe support.

Thanks,

Badr.

Avatar

Level 2

Thanks Badr. Restarting works. However I wasn't able to understand the root cause.

Thanks