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SOLVED

How to recover a Navtree folder deleted by mistake?

kirtib89783278
Level 2
Level 2

Hi Guys,

Any one help me to recover the Navtree folder under Adminstrator>Configuration Management> .

The folder has been deleted and not available.

Thanks in advance.

Kirti Bhawsar

1 Accepted Solution
craigthonis
Correct answer by
Employee
Employee

Hi Kirti,

With the Navtree folders it's a physical deletion versus a logical one.  This means that if you take a look at the xtk:folders schema you won't see any @isDeleted field or anything that allows the folder to only be marked as deleted and recovered.

That means when you accidentally deleted the folder it was completed wiped from the database.  Jon's previous suggestion was basically just recreating the deleted folder from scratch versus recovering the original.  If you want the sub-folders you'll have to create those too.

Unfortunately however there isn't anyway to recover the originally deleted folder and sub-folders outside of a database restore from a backup prior to the deletion.

Regards,

Craig

View solution in original post

3 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

Right-click, 'create new folder'.

Thanks,

-Jon

kirtib89783278
Level 2
Level 2

Hi,

Thanks for reply.

There were nested folders inside Navtree folder, I want to recover all. Do we have any solution on this?

Thanks,

Kirti Bhawsar

wodnicki --- How to recover a Navtree folder deleted by mistake? ---

From:"wodnicki" <forums_noreply@adobe.com>To:"Kirti Bhawsar" <kibhawsa@in.ibm.com>Date:Thu, 16 May 2019 20:00Subject:[EXTERNAL] How to recover a Navtree folder deleted by mistake?

How to recover a Navtree folder deleted by mistake? created by wodnicki in Adobe Campaign Classic - View the full discussion

Hi,

Right-click, 'create new folder'.

Thanks,

-Jon

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craigthonis
Correct answer by
Employee
Employee

Hi Kirti,

With the Navtree folders it's a physical deletion versus a logical one.  This means that if you take a look at the xtk:folders schema you won't see any @isDeleted field or anything that allows the folder to only be marked as deleted and recovered.

That means when you accidentally deleted the folder it was completed wiped from the database.  Jon's previous suggestion was basically just recreating the deleted folder from scratch versus recovering the original.  If you want the sub-folders you'll have to create those too.

Unfortunately however there isn't anyway to recover the originally deleted folder and sub-folders outside of a database restore from a backup prior to the deletion.

Regards,

Craig

View solution in original post