How to read ctx inner node values inside an RT Email Template?

[Anushka_RK]

Hi All,

Example of my SOAP Push Event payload:

<ctx>
	<information>
		<paragraph>Lorem Ipsum One</paragraph>
		<status>red</status>
	</information>
	<information>
		<paragraph>Lorem Ipsum Two</paragraph>
		<status>yellow</status>
	</information>
	.
	.
	.
	N
</ctx>

Inside the RT Email Template, I want to fetch and validate value for node status for each rtEvent.ctx.information and display the value within node paragraph.

For example if status = red, then display "Alert" and so on.

Expected Output:

Lorem Ipsum One - red - Alert

Lorem Ipsum Two - yellow - Warning

and so on

[_Manoj_Kumar_]

Hello @Anushka_RK 

Did you try this?

rtEvent.ctx.information.paragraph

rtEvent.ctx.information.status 

You can use conditions for alert like this

if(rtEvent.ctx.information.status=='red'){
PRINT ALERT HERE
}

[AnushkaRajan]

Hi @_Manoj_Kumar_ ,

Thank you for your response.

Yes, I tried this. But the <information> node is dynamic and the number of information nodes might vary each time.

How can I pull all the details for each <information> node?

Kind Regards,

Anushka RK

[isahore · Accepted solution]

Hi @Anushka_RK,

You can do it like this:

var infos = rtEvent.ctx.information;
for each (var info in infos){
if(info.status.toString() == "red"){
//alert
}
if(info.status.toString() == "yellow"){
//warning
}
}

BR,

Ishan

[Anushka_RK]

Hi @isahore,

Thank you for your response.

It worked!

Kind Regards,

Anushka RK