How to read ctx inner node values inside an RT Email Template?

Question

Hi All,

Example of my SOAP Push Event payload:

<ctx>
	<information>
		<paragraph>Lorem Ipsum One</paragraph>
		<status>red</status>
	</information>
	<information>
		<paragraph>Lorem Ipsum Two</paragraph>
		<status>yellow</status>
	</information>
	.
	.
	.
	N
</ctx>

Inside the RT Email Template, I want to fetch and validate value for node status for each rtEvent.ctx.information and display the value within node paragraph.

For example if status = red, then display "Alert" and so on.

Expected Output:

Lorem Ipsum One - red - Alert

Lorem Ipsum Two - yellow - Warning

and so on

isahore · Accepted Answer

Hi @anushka_rk,

You can do it like this:

var infos = rtEvent.ctx.information;
for each (var info in infos){
if(info.status.toString() == "red"){
//alert
}
if(info.status.toString() == "yellow"){
//warning
}
}

BR,

Ishan

Manoj_Kumar · Answer

Hello @anushka_rk  Did you try this? rtEvent.ctx.information.paragraphrtEvent.ctx.information.status  You can use conditions for alert like thisif(rtEvent.ctx.information.status=='red'){PRINT ALERT HERE}

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