How to open ticket and start conversation with TechOp...

[Luca_Lattarini]

Hello everyone,

I need to raise a ticket to TechOps to install Pipeline and IMS. Which website can I refer to? 

Thanks

[Darren_Bowers · Accepted solution]

Hi @Luca_Lattarini - both of these integrations are pretty complex and I would recommend using Adobe Consulting or a competent Adobe Solution Partner. I have done both of these and even with the help of the Adobe Pipeline/Triggers integration team it was a struggle to implement properly as the documentation didn't match the reality. Not sure if this has since been rectified. Definitely try to work with someone who has done this successfully before.

• Pipelined / Triggers: https://experienceleague.adobe.com/docs/campaign-classic/using/integrating-with-adobe-experience-clo...
• IMS: https://experienceleague.adobe.com/docs/campaign-classic/using/integrating-with-adobe-experience-clo...

If you work with Consulting or a partner, they should be able to liaise with TechOps on your behalf. Otherwise raise the ticket in the Support area of the Experience Cloud admin interface.

Cheers

Darren

[Luca_Lattarini]

Hi Darren_Bowers, I implemented Trigger and enable IMS, so many times when I was Senior Adobe Campaign Consultant in Adobe. I used to open ticket in jira but I was Adobe. I remember that there was a neolane portal.

[Darren_Bowers]

Hi Luca - apologies I read it as you were looking for the documentation on Pipelined and IMS. Adobe decomissioned Neolane portal and now they use Experience Cloud Admin portal where there is a Support tab. See here for more info: https://helpx.adobe.com/in/enterprise/admin-guide.html/in/enterprise/using/support-for-experience-cl...

[Luca_Lattarini]

Hi Darren_Bowers, I opened a ticket by Admin Console. Thanks

[DavidKangni]

Hi Luca,

Now to open a ticket, you need to go through admin console 

You can find more details on how to create a support use case here

Thanks,

David