How does multiple approval work? | Community
Skip to main content
Level 6
January 27, 2023
Solved

How does multiple approval work?

  • January 27, 2023
  • 1 reply
  • 627 views

Hello, having trouble understanding how multiple approval works. Kindly expand on this. Thanks

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by akshaaga

Hi @sanjana12 ,

This is how it works in case of multiple approvers/reviewers:

If a list of reviewers is defined, a job is approved as soon as one reviewer has accepted it. The relevant approval link is then no longer offered in the dashboard. If another reviewer clicks the approval link in the notification message, they are notified that another operator has already approved the job.

In the event of multiple approvals, transitions corresponding to the choice of each operator are enabled. The task is finished when all operators of the group have replied, or when the task has expired.

However, in the event of single approval, the transition corresponding to the choice of operator is activated and the task is finished: the other operators cannot reply.

You can go through the following link for detailed explanation:

https://docs.adobe.com/content/help/en/campaign-classic/using/orchestrating-campaigns/orchestrate-ca...

1 reply

akshaaga
Adobe Employee
akshaagaAdobe EmployeeAccepted solution
Adobe Employee
January 28, 2023

Hi @sanjana12 ,

This is how it works in case of multiple approvers/reviewers:

If a list of reviewers is defined, a job is approved as soon as one reviewer has accepted it. The relevant approval link is then no longer offered in the dashboard. If another reviewer clicks the approval link in the notification message, they are notified that another operator has already approved the job.

In the event of multiple approvals, transitions corresponding to the choice of each operator are enabled. The task is finished when all operators of the group have replied, or when the task has expired.

However, in the event of single approval, the transition corresponding to the choice of operator is activated and the task is finished: the other operators cannot reply.

You can go through the following link for detailed explanation:

https://docs.adobe.com/content/help/en/campaign-classic/using/orchestrating-campaigns/orchestrate-ca...