How can we restrict the same Emailid to get multiple mail from Message Centre

Forum|Forum|3 years ago
August 19, 2022
1 reply
822 views

Hi All,

I have a scenario to build where the same emailid should not receive the second email from message center in next 24 hours of first execution also How can handle the blacklisting of email id in message centre.

Detail Answer would be really helpful.

Thanks

Best answer by Marcel_Szimonisz

I thought recipients are saved in the service center but seem like they are not. Maybe create typology rule where you exclude all email addresses from the list where you save all emails you have sent? create list with workflow and purge records older than 2 days

Marcel_Szimonisz

Community Advisor

Hello @himanshu-singh ,

you can create pressure rule in the typology on message center instance.

https://experienceleague.adobe.com/docs/campaign-classic/using/orchestrating-campaigns/campaign-optimization/pressure-rules.html?lang=en

Marcel

H

himanshu-singhAuthor

Level 2

Hi @marcel_szimonisz ,

Thanks for your reply, But as I can see we are using Recipient as targeting dimension while creating the pressure rule whereas for message center they will not be coming under the recipient right so how will that be handle.

Marcel_Szimonisz

Accepted solution

Community Advisor

I thought recipients are saved in the service center but seem like they are not. Maybe create typology rule where you exclude all email addresses from the list where you save all emails you have sent? create list with workflow and purge records older than 2 days

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