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A
anoopa24021992
Level 2
August 19, 2019
Solved

Getting error while creating New Folders

  • August 19, 2019
  • 3 replies
  • 2850 views

Hi Adobe Folks,

Whenever I am trying to create new folder in mya dobe campaign classic console, I am getting below error:

due to this error, not able to create any folder/new workflow.

Please help

Note - Adobe campaign is on-premise hosted.

Adhiyan​, Amit_Kumar​, Vipul Raghav​

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    Best answer by Jonathon_wodnicki

    Hi,

    Just keep retrying, eventually the counter will catch up; or set it directly, under Platform/Counters.

    Also, set the instance prefix of each environment to the first letter of the env, 'D' for Dev, etc. This will make it so when users and untrained consultants don't name their objects and then export them across env's they won't collide.

    Thanks,

    -Jon

    3 replies

    Adhiyan
    Adobe Employee
    AdhiyanAdobe Employee
    Adobe Employee
    August 19, 2019

    Hello Anoopa,

    Is the error always referring to the same folder name i.e. - Folder322 or it's different each time.

    The error tells us that there is a folder with that name already hence it's not able to create one again.

    Also, can you share the steps you are taking to create the new folder.

    Regards,

    Adhiyan

      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity AdvisorAccepted solution
      Community Advisor
      August 20, 2019

      Hi,

      Just keep retrying, eventually the counter will catch up; or set it directly, under Platform/Counters.

      Also, set the instance prefix of each environment to the first letter of the env, 'D' for Dev, etc. This will make it so when users and untrained consultants don't name their objects and then export them across env's they won't collide.

      Thanks,

      -Jon

        A
        anoopa24021992Author
        Level 2
        August 21, 2019

        Hi Jon,

        I set the counter directly under Platform/Counter. It worked.

        I will try to set instance prefix as well.

        Thank you!

        Anoop

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