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SOLVED

Getting error in Push Notification Delivery - Invalid Hex Error

abhijitb5131239
Level 2
Level 2

While sending Push Notification Delivery, we are seeing the below error in our instance for iOS deliveries.

From a search on developer forums it looks to be an error due to iOS Registration Token, but is there a way to know more about what the issue is?

The Error text is : Invalid hex character: S\ Error 'Invalid hex character: S' while generating frame to send

Screenshot below:

1515282_pastedImage_0.png

1 Accepted Solution
shrawans3153003
Correct answer by
Employee
Employee

HI Abhijit,

You need to check with app development team. In some of the cases I have seen that issue was the conversion of FCM to APNS key.

However app development team would be right team to help you out on this.

Looks like GMC/FCM is enabled only for Android and not IOS. Please refer to the below documentation for more information .

https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_push_notifications_Setting_up_mobile_app_chann...

https://docs.campaign.adobe.com/doc/AC/en/technicalResources/Technotes/AdobeCampaign-UnderstandingAC...

View solution in original post

1 Reply
shrawans3153003
Correct answer by
Employee
Employee

HI Abhijit,

You need to check with app development team. In some of the cases I have seen that issue was the conversion of FCM to APNS key.

However app development team would be right team to help you out on this.

Looks like GMC/FCM is enabled only for Android and not IOS. Please refer to the below documentation for more information .

https://docs.campaign.adobe.com/doc/AC/en/DLV_Sending_push_notifications_Setting_up_mobile_app_chann...

https://docs.campaign.adobe.com/doc/AC/en/technicalResources/Technotes/AdobeCampaign-UnderstandingAC...

View solution in original post