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Forward to Friend function is not working (Used Social Viral Links from Adobe classic application)

Forum|Forum|6 years ago
February 10, 2020
1 reply
2275 views

Hi all,

Forward to Friend function is not working (Used Social Viral Links block from Adobe classic application), the form is displaying for me and i have entered all the required information, also I am getting the message as "Message has been sent". But I am not receiving any forwarded emails.

anyone faced this issue before?

Best regards,

Poornima

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Best answer by Craig_Thonis

Hi Poornima,

Have you reviewed the documentation below?:

https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/subscriptions-and-referrals/viral-and-social-marketing.html

Additionally can you confirm that the Transfer of Original Message template has been updated appropriately as the default uses <%=visitor.referrerEmail%> which needs to be updated to the sender domain of your instance.

Regards,

Craig

Craig_Thonis

Accepted solution

Adobe Employee

Hi Poornima,

Have you reviewed the documentation below?:

https://docs.adobe.com/content/help/en/campaign-classic/using/sending-messages/subscriptions-and-referrals/viral-and-social-marketing.html

Additionally can you confirm that the Transfer of Original Message template has been updated appropriately as the default uses <%=visitor.referrerEmail%> which needs to be updated to the sender domain of your instance.

Regards,

Craig

poornimas639372Author

I have just used the personalization block of social viral links in the template and checked the functionality so it is not working, how to update the domain as I am not aware of it could you please explain in detail?

Thanks Craig.

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