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V
vivektripathi
Level 2
July 4, 2022
Question

Failed Email Delivery

  • July 4, 2022
  • 3 replies
  • 2473 views

I am a beginner in Adobe Campaign and using sandbox version given by my company. I created a simple campaign with a list containing just one email and one email delivery attached to it. I disabled the approval workflows and initiated the delivery but every time the delivery fails with message

 

"Message queued (session with SMTP Server: #HOSTNAME#."

 

and it says email is unreachable which is in fact a valid email-id.

 

Kindly help me in debugging or guide me to create at least a single email delivery. 

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3 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
July 6, 2022

Hello @vivektripathi 

 

Check if the MTA on the sandbox is working on not.

Manoj     Find me on LinkedIn
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
July 21, 2022

Hi @vivektripathi,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa
V
vivektripathiAuthor
Level 2
July 21, 2022

No the answer didn't helped.  How can i check MTA on sandbox ? i don't know the steps to do the same, as i mentioned i am a beginner.

V
vivektripathiAuthor
Level 2
August 5, 2022

Hello @vivektripathi 

 

Click on the Home tab and then you will see new navigation. The MTA status will be available on the Monitoring page.


In the monitoring tab, Log Journal of mta@partners shows:

 

Launching task 'mtachild@partners' ('nlserver mtachild -noconsole -tracefile:mtachild@partners -instance:partners -detach') in a new process

 

After this everything gets stuck.

 

Looks like there is error in SMTP configuration. Since I am having partner sandbox access, could you please guide me how to get that checked.

J
Adobe Employee
Jill_HAdobe Employee
Adobe Employee
August 4, 2022

Hi @vivektripathi  Have you already checked the monitoring tab?  There you will find information on failed deliveries, MTA health, etc. There may be some additional information there. 

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