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vivektripathi
Level 2
July 4, 2022
Question

Failed Email Delivery

  • July 4, 2022
  • 3 replies
  • 2474 views

I am a beginner in Adobe Campaign and using sandbox version given by my company. I created a simple campaign with a list containing just one email and one email delivery attached to it. I disabled the approval workflows and initiated the delivery but every time the delivery fails with message

 

"Message queued (session with SMTP Server: #HOSTNAME#."

 

and it says email is unreachable which is in fact a valid email-id.

 

Kindly help me in debugging or guide me to create at least a single email delivery. 

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3 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
July 6, 2022

Hello @vivektripathi 

 

Check if the MTA on the sandbox is working on not.

Manoj  | https://themartech.pro
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
July 21, 2022

Hi @vivektripathi,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa
V
vivektripathiAuthor
Level 2
July 21, 2022

No the answer didn't helped.  How can i check MTA on sandbox ? i don't know the steps to do the same, as i mentioned i am a beginner.

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
August 4, 2022

Hello @vivektripathi 

 

Click on the Home tab and then you will see new navigation. The MTA status will be available on the Monitoring page.

Manoj  | https://themartech.pro
J
Adobe Employee
Jill_HAdobe Employee
Adobe Employee
August 4, 2022

Hi @vivektripathi  Have you already checked the monitoring tab?  There you will find information on failed deliveries, MTA health, etc. There may be some additional information there. 

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