Errors since installing console 7.4.1 build 9383 loadfile fix | Community
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WenceslasDu
WenceslasDu
Level 1
October 9, 2024
Solved

Errors since installing console 7.4.1 build 9383 loadfile fix

  • October 9, 2024
  • 2 replies
  • 1484 views

Hi there,

 

We are upgrading our Adobe Campaign server (installed on premise) to the version 7.4.1 build 9383.

We are facing to error logs since we upgrade the console with "setup-client-7.0.9383_loadfile_fix.exe" to avoid this issue : https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/client-build-9383-problem-with-uploading-files-to-adobe/td-p/704110

 

Error log is : (in french)

 

BAS-010042 La value '9383_loadfile_fix' ne correspond pas à un nombre entier 32 bits valide. (iRc=-2010)

 

 

Translation to english : 

 

BAS-010042 Value '9383_loadfile_fix' is not a valid integer 32 bits. (iRc=-2010)

 

 

When connecting with the console "9383 loadfile fix" on older server (7.3.2 build 9356), this error is not showing up.

 

Do you know how to fix this error please ?

Best regards,

 

Wenceslas

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Best answer by WenceslasDu

Hello, 

I just wanted to know if you figured out a solution to this problem. I just started facing it as well when upgrading to 9383. Installing the loadfile_fix client does not help 😞 


Hello,

If I remember well, we have renammed the file + install with an administrator account.

 

Regards

2 replies

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community Advisor
Community Advisor
October 9, 2024

Hello @wenceslasdu Just rename the file from 9383_loadfile_fix to 9383 and try installing it again.

     Manoj     Find me on LinkedIn
WenceslasDu
WenceslasDuAuthor
Level 1
October 9, 2024

Dear Manoj,

 

Thank you for your quick answer. I had already tried it 😉

 

I'm not actually administrator of my computer.

But, when I rename the file and launch the setup, it is installed in "C:\User\xxx\Neolane" (instead of "C:\Program Files (x86)\Adobe\Adobe Campaign Classic v7 Client" when installed by an administrator).
Launching "C:\User\xxx\Neolane\bin\nlclient.exe" does not solve the error.

 

Best regards,

Wenceslas

harikrishnadevanabowina
harikrishnadevanabowina
Level 4
October 15, 2024

sometimes completely removing the console from windows and relaunch would work.

 

Try this, could be helpful.

 

BR, Hari Krishna D

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
October 9, 2024

Hi @wenceslasdu 

Can you check if your system is 32 bits or 64 bits?

 

Starting Campaign 20.1 release, Campaign Classic Client Console 32 bits is no longer compatible with Campaign latest versions. You need to use 64 bits Client Console.

 

Thanks,

David

David Kangni
WenceslasDu
WenceslasDuAuthor
Level 1
October 10, 2024

Hi David,

 

Thank you for your answer.

We have downloaded the console from : https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html

Downloaded file is : 7.4.1 - build 9383 - Client Console 64 bits - GENERAL AVAILABILITY

 

I have tried again but without success.

 

Best regards,

Wenceslas

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