Error while executing the method 'GetLogFileList' of service 'nl:monitoring' | Community
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K
Kumvi4r
Level 2
October 8, 2019
Solved

Error while executing the method 'GetLogFileList' of service 'nl:monitoring'

  • October 8, 2019
  • 5 replies
  • 12406 views

Hi Team,

we are getting this error while trying to view logs on Monitoring instance. Did we miss anything here while setting up the instance ??

Please advice how to fix this issue. Thanks in advance!!

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Best answer by Kumvi4r

Thanks for the responses raj and kapil.

Yes it was due to access issue to log file.I have cleared soft/hard cache which didn't work,then I added a security option which enabled the access to the log file. It's working fine now.

Regards,

Kumar

5 replies

K
Kumvi4rAuthor
Level 2
October 8, 2019

wodnicki , Adhiyan C​, Jeanserge​

kapilKochar
kapilKochar
Level 6
October 9, 2019

Hi ,

As far I know this specific error code generally comes because of Admin rights issue.

Thanks,

Kapil

Raj_Ganta-1
Raj_Ganta-1
Level 5
October 9, 2019

Hi,

I agree with the above comment and would suggest you clear soft and hard cache when the issue might be machine-specific or user-specific. Please check the below link for that on how to perform.

Adobe Campaign Help | How to perform Soft and Hard Cache Clear when the issues are Machine-specific or User-specific

Regards,

K
Kumvi4rAuthorAccepted solution
Level 2
October 10, 2019

Thanks for the responses raj and kapil.

Yes it was due to access issue to log file.I have cleared soft/hard cache which didn't work,then I added a security option which enabled the access to the log file. It's working fine now.

Regards,

Kumar

N
nigelxu
Level 2
December 26, 2019
Hi Kumar, how did you add the security option to enable the access to the log file?
kapilKochar
kapilKochar
Level 6
October 11, 2019

Glad it worked !

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