Error when sending Direct Mail delivery

Forum|Forum|4 years ago
November 11, 2021
1 reply
1888 views

When sending a Direct Mail delivery, I get the following two errors:

DLV-490048 Command 'Start' cannot apply given the current delivery status ('Finished').

SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.

The Direct Mail delivery is set up to use a Routing which triggers a Post-processing workflow.

Sending a Proof for the same delivery works without any issues.

Any hints on what might cause these errors?

Thanks in advance

Sebastian

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Best answer by david--garcia

Maybe raising a ticket to Adobe Support will verify if its a bug on your acc version, in the mean time, perhaps showing a screenshot of your workflow, screenshots of configuration of activities and scripts stored in them may be of help if someone can spot the issue

david--garcia

Level 10

The hint probably lies in the error, its trying to send the command "Start" to your delivery which has already finished.

deliveryState

jobStatus

Sebastian_RockwAuthor

Level 2

I just performed some more tests on another Campaign Classic instance. I'm getting the exactly same error there with a regular, out of the box Direct Mail delivery. So maybe this is an issue with Campaign Classic in general? Version 7.0 19.1 build 9032

david--garciaAccepted solution

Level 10

Maybe raising a ticket to Adobe Support will verify if its a bug on your acc version, in the mean time, perhaps showing a screenshot of your workflow, screenshots of configuration of activities and scripts stored in them may be of help if someone can spot the issue

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