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Sebastian_Rockw
Sebastian_Rockw
Level 2
November 11, 2021
Solved

Error when sending Direct Mail delivery

  • November 11, 2021
  • 1 reply
  • 1887 views

When sending a Direct Mail delivery, I get the following two errors:

DLV-490048 Command 'Start' cannot apply given the current delivery status ('Finished').

SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.

 

The Direct Mail delivery is set up to use a Routing which triggers a Post-processing workflow.

Sending a Proof for the same delivery works without any issues.

Any hints on what might cause these errors?

 

Thanks in advance

Sebastian

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    Best answer by david--garcia

    Maybe raising a ticket to Adobe Support will verify if its a bug on your acc version, in the mean time, perhaps showing a screenshot of your workflow, screenshots of configuration of activities and scripts stored in them may be of help if someone can spot the issue

    1 reply

    david--garcia
    david--garcia
    Level 10
    November 11, 2021

    The hint probably lies in the error, its trying to send the command "Start" to your delivery which has already finished.

     

     

     

      Sebastian_Rockw
      Sebastian_RockwAuthor
      Level 2
      November 11, 2021

      Hi David,

      thanks for your feedback. But who is sending the "start" command and how can I fix it?

      The workflow just contains a signal, file transfer, javascript (which just gathers some data and sends it to a service via curl) and an end activity.

      I can't find any reason why the already finished delivery is started again...

       

      Hope you can give me some more hints.

      Thanks and BR

      Sebastian

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