Error IOB-090020 Error in SSL library after build upgrade

[Ofattah]

Hello,

We have an error since we upgraded our build to 9356.

Before the build upgrade, we were using a javascript activity where we were making API requests without any problem. But now we have this error after we upgraded : 

IOB-090020 Error in SSL library: 'IOB-090013 error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (code 337047686)

We already checked our SSL certificates and the API is OK when used outside of Adobe Campaign

Could you please help us here?

[DavidKangni · Accepted solution]

Hi Ofattah,

The issue is because the certificates are not available on the local server.

There are 2 workarounds available for this issue:

• As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check.
• Download the certificates locally to the campaign server so they are accessible.

If issue still occurs, please check your certificate. It must be obtained from Certification Authorities (CAs)

Thanks,

David

[amira_bacha]

Hello,

I got the same issue and evenif i modify the customer.sh i still have the same issue.

Any ideal please ?

[harikrishna_dev76]

Hi @amira_bacha 

Were you able to fix this? I am facing this after the upgrade to build 9359.

Can you please share the fix details.

Thanks & Regards,

Hari Krishna D

[harikrishna_dev76]

Hi @amira_bacha

Were you able to fix this issue?

[amira_bacha]

Hello,

Yes we change the user certificat on the local machine and it was ok after.

[Ofattah]

Hello,

We also had to change our certificates and the problem was fixed after that if you're wondering 

[harikrishna_dev76]

Hi @Ofattah @amira_bacha I have checked and the certificates are looking good on server.

But Can you please elaborate more on the change of certificates - how to correct with right certificate.  

Thanks & Regards,

Hari Krishna D

[amira_bacha]

THe problem is not on the server but in the local machine.