Error IOB-090020 Error in SSL library after build upgrade | Community
Skip to main content
O
Ofattah
Level 2
March 24, 2023
Solved

Error IOB-090020 Error in SSL library after build upgrade

  • March 24, 2023
  • 2 replies
  • 4104 views

Hello,

We have an error since we upgraded our build to 9356.

Before the build upgrade, we were using a javascript activity where we were making API requests without any problem. But now we have this error after we upgraded : 

IOB-090020 Error in SSL library: 'IOB-090013 error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (code 337047686)

We already checked our SSL certificates and the API is OK when used outside of Adobe Campaign

 

Could you please help us here?

 

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by DavidKangni

Hi Ofattah,

 

The issue is because the certificates are not available on the local server.

There are 2 workarounds available for this issue:

  • As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check.
  • Download the certificates locally to the campaign server so they are accessible.

If issue still occurs, please check your certificate. It must be obtained from Certification Authorities (CAs)

Thanks,

David

2 replies

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
March 27, 2023

Hi Ofattah,

 

The issue is because the certificates are not available on the local server.

There are 2 workarounds available for this issue:

  • As a temporary workaround the customer.sh can be configured with WPP_SSL_ALLOW_INSECURE environment set to 1. Setting WPP_SSL_ALLOW_INSECURE env variable to 1 will disable this hostname check.
  • Download the certificates locally to the campaign server so they are accessible.

If issue still occurs, please check your certificate. It must be obtained from Certification Authorities (CAs)

Thanks,

David

David Kangni
    A
    amira_bacha
    April 30, 2023

    Hello,

     

    I got the same issue and evenif i modify the customer.sh i still have the same issue.

    Any ideal please ?

    H
    harikrishna_dev76
    Level 2
    January 30, 2024

    Hi @amira_bacha

     

    Were you able to fix this issue?

    O
    OfattahAuthor
    Level 2
    January 30, 2024

    Hello,

    We also had to change our certificates and the problem was fixed after that if you're wondering 

    Terms & ConditionsAccessibility statement

    Loading footer...