Hello, we're trying to do a soap call to our on premise instance, but we're getting this error:
A technical error has occured: java.net.SocketTimeoutException at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.fillReadBuffer(NioEndpoint.java:1264) at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.read(NioEndpoint.java:1181) at org.apache.coyote.http11.Http11InputBuffer.fill(Http11InputBuffer.java:789) at org.apache.coyote.http11.Http11InputBuffer$SocketInputBuffer.doRead(Http11InputBuffer.java:1195) at org.apache.coyote.http11.filters.IdentityInputFilter.doRead(IdentityInputFilter.java:97) at org.apache.coyote.http11.Http11InputBuffer.doRead(Http11InputBuffer.java:244) at org.apache.coyote.Request.doRead(Request.java:642) at org.apache.catalina.connector.InputBuffer.realReadBytes(InputBuffer.java:303) at org.apache.catalina.connector.InputBuffer.checkByteBufferEof(InputBuffer.java:615) at org.apache.catalina.connector.InputBuffer.read(InputBuffer.java:358) at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:132) at org.apache.catalina.connector.CoyoteInputStream.read(CoyoteInputStream.java:111) at org.apache.jsp.soaprouter_jsp._jspService(soaprouter_jsp.java:286) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:658) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:456) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:380) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:328) at jakarta.servlet.http.HttpServlet.service(HttpServlet.java:658) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:195) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at com.neolane.jssp.HttpHeaderFilter.doFilter(HttpHeaderFilter.java:102) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:115) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:167) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:482) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:115) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:389) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:896) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1741) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) at java.base/java.lang.Thread.run(Thread.java:834)
I don't know if it's a problem of whitelist IP, as the option to add a white list ip to our on premise instance does not appear in my control panel. Could you give me some guidance?
Thank you in advance
