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D
DebTr
Level 6
December 31, 2018
Solved

Error in making SOAP call from SOAP UI to Adobe Campagn

  • December 31, 2018
  • 11 replies
  • 13233 views

Hi Team,

I am making a SOAP call to Adobe from SOAP UI using the following message and getting error. Any help would be appreciated.

Request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:xtk:queryDef">

   <soapenv:Header/>

   <soapenv:Body>

      <urn:ExecuteQuery>

         <urn:sessiontoken>*****/******</urn:sessiontoken>

         <urn:entity>

            <!--You may enter ANY elements at this point-->

          <?xml version='1.0'?>

         <queryDef operation="select" schema="nms:recipient">

          <select>

            <node expr="@email"/>

            <node expr="@lastName"/>

            <node expr="@firstName"/>

          </select>

          <where>

            <condition expr="@email = '*******'"/>

          </where>

        </queryDef>

         </urn:entity>

      </urn:ExecuteQuery>

   </soapenv:Body>

</soapenv:Envelope>

Response

<SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">

   <SOAP-ENV:Body>

      <SOAP-ENV:Fault>

         <faultcode>SOAP-ENV:Error</faultcode>

         <faultstring xsi:type="xsd:string">SOP-330023 An error occurred during the SOAP call. You don't have the required rights to view the detail.</faultstring>

      </SOAP-ENV:Fault>

   </SOAP-ENV:Body>

</SOAP-ENV:Envelope>

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    Best answer by Adhiyan

    Hi Deba,

    Did you transfer the changes from security zone by clicking the button on the top ?

    Regards,
    Adhiyan

    11 replies

    asish_kumarp599
    asish_kumarp599
    Level 4
    December 31, 2018

    please remove these 2 lines and try again

    <!--You may enter ANY elements at this point-->

              <?xml version='1.0'?>

      asish_kumarp599
      asish_kumarp599
      Level 4
      December 31, 2018

      hope you are using session token calling logon method

        D
        DebTrAuthor
        Level 6
        January 1, 2019

        Hi Asish,

        Thanks for your Input.

        For session toke I am using username/password.

        After removing the mentioned part from the request getting the following raw response.

        Am I still missing anything?

        Response

        HTTP/1.1 403 Forbidden

        Server: nginx

        Date: Tue, 01 Jan 2019 20:16:12 GMT

        Content-Type: text/plain; charset=utf-8

        Content-Length: 25

        Connection: keep-alive

        Pragma: no-cache

        Cache-Control: no-cache

        Expires: Tue, 01 Jan 2019 20:16:12 GMT

        X-UA-Compatible: IE=edge

        X-XSS-Protection: 1; mode=block

        Vary: Accept-Encoding

        Content-Encoding: gzip

        null

        D
        DebTrAuthor
        Level 6
        January 2, 2019

        Amit_Kumar pablo.rosero Jean-Serge Biron Adhiyan

        Vipul Raghav

        Regards,

        Deb

        Adhiyan
        Adobe Employee
        AdhiyanAdobe Employee
        Adobe Employee
        January 2, 2019

        Hi Debabrata,

        The 403 error comes mainly because of two reasons.

        1>. Username / password is incorrect

        2>. IP address not authorized.

        To rule out issues with username /password , can you generate a session token using the logon method of xtk:session schema. If you are able to successfully generate a sessionToken your user password is valid.

        After that add the public IP from which you are making the SOAP call in the security zone. If it's hosted , raise a ticket to Adobe.

        If it's hosted just add it in the config file.

        Regards,
        Adhiyan

          D
          DebTrAuthor
          Level 6
          January 2, 2019

          Hi Adhiyan​,

          Thanks much for your input. It gives more insight.

          Now I could make SOAP call from another IP. It means the issue was related to IP authorization not security token.

          Is it possible to achieve it using Administration->Configuration->Security Zones settings instead of serverconfig.xml ?

          It is hosted in cloud.

          Regards,

          Deb

          Jonathon_wodnicki
          Community Advisor
          Jonathon_wodnickiCommunity Advisor
          Community Advisor
          January 2, 2019

          Hi,

          Security Zones is a custom package Adobe installs on their fully-hosted instances.

          It modifies the instance conf file, which overrides serverConf.xml.

          Thanks,

          -Jon

            Amit_Kumar
            Amit_Kumar
            Level 10
            January 3, 2019

            Hi Deb,

            Security Zones settings would be able to solve your purpose. Do something like this and add the ip address you were trying to add. do not forget to select the webservice checkbox as you only want a webservice only access.

              D
              DebTrAuthor
              Level 6
              January 3, 2019

              Hi Amit,

              I tried the same. Added my Public IP to Administration->Configuration->Security Zones with webservice checked

              But no luck. It is giving following response as before.

              HTTP/1.1 403 Forbidden

              Server: nginx

              Date: Thu, 03 Jan 2019 11:27:36 GMT

              Content-Type: text/plain; charset=utf-8

              Content-Length: 25

              Connection: keep-alive

              Pragma: no-cache

              Cache-Control: no-cache

              Expires: Thu, 03 Jan 2019 11:27:36 GMT

              X-UA-Compatible: IE=edge

              X-XSS-Protection: 1; mode=block

              Vary: Accept-Encoding

              Content-Encoding: gzip

              null

              Adhiyan
              Adobe Employee
              AdhiyanAdobe EmployeeAccepted solution
              Adobe Employee
              January 4, 2019

              Hi Deba,

              Did you transfer the changes from security zone by clicking the button on the top ?

              Regards,
              Adhiyan

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