Error in connecting ExternalDB

[Sreevarshini-P]

Hi Community,

I am facing an issue while creating the External account for External Database. Can some one help me with this 

Here is the SS . While giving the test connection I am facing this error 

[Craig_Thonis]

Hi Sreevarshini,

This typically indicates that the proper packages have not been deployed and the server restarted.

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/accessing...

If the application is hosted by Adobe, you can reach out to Campaign Support who can have the Adobe Ops team validate that the packages have been installed and install them if required.

Regards,

Craig

[_Manoj_Kumar_ · Accepted solution]

Hello @Sreevarshini-P 

Looks like the ODBC drivers are not installed on the server. 

Contact the Adobe support team with the type of external DB you are trying to configure. They will install the relevant ODBC drivers.

[Sreevarshini-P]

Hi @_Manoj_Kumar_ Will check with that 

Thank you

[Sukrity_Wadhwa]

Hi @Sreevarshini-P,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!