Error connection to "Adobe Campaign Classic" | Community
Skip to main content
J
JulienSt2
October 8, 2022
Solved

Error connection to "Adobe Campaign Classic"

  • October 8, 2022
  • 1 reply
  • 2414 views

Hello All, 

In my company, I have 4 users who experience now this Windows(?) error message when they are trying to connect (federatedId):

"Script error : Line 2, Char : 9910. Unable to get property 66786of undefined or null reference. Code 0 

 URL: https://adobe-api.arkoselabs.com/cdn/fc/js(...)/standard/funcaptcha_api.js

Do you want to continue running this script Yes / NO"

They sometimes can connect by cliquing on yes several times, They sometimes can't. 

Do you have an idea ? Thanks ! 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by JulienSt2

Actually, the bug was a product bug and was fixed by Adobe Camapign support assistance.

Kr,

Julien

1 reply

Shubham_Goyal__
Shubham_Goyal__
Level 6
October 8, 2022

Hi @julienst2 ,

The script errors are usually produced by the IE engine (internet explorer) of the user's browser as Campaign uses IE engine to render these pages.
That said for the quick test you can try to see if the IE version used by your users is updated as per the compatibility matrix. (link) Else it could be a known issue to Adobe for which you should contact Adobe Campaign support for assistance. (link)

 

Br,
Shubham

    J
    JulienSt2AuthorAccepted solution
    October 19, 2022

    Actually, the bug was a product bug and was fixed by Adobe Camapign support assistance.

    Kr,

    Julien

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    October 19, 2022

    Thanks for the update, @julienst2!

    Sukrity Wadhwa
    Terms & ConditionsAccessibility statement

    Loading footer...