Emoticons not working in ACC

[A_B_SE]

Hello,

I see that we have possibility to insert emoticons in emails and sms but when looking into the enum list I see as below:

When trying using one of those I get "??" in the email after proofing. Can someone guide me? Are we missing some setup?

[A_B_SE]

Do someone have a clue?

[AkshayAnand]

Hi @A_B_SE 

You try using the UTF format directly in the templates. You can refer the link.

Regards

Akshay

[A_B_SE]

Thank you, it worked.

Can you explain why do we have this feature if it is not working? Is there a way to fix this issue permanently instead of doing this workaround?