Emails are reaching to JUNK Box for specific emails ID's | Community
Skip to main content
R
RoystonPr
Level 3
December 5, 2022
Solved

Emails are reaching to JUNK Box for specific emails ID's

  • December 5, 2022
  • 1 reply
  • 831 views

Marketing emails are delivering to the JUNK folder to our own internal recipients and but not to all internal email ID's (with single word and no links content). i.e., @2879555.com related email IDs specifically not for other org or other common email @ domains.

Is there something that we need to check on our own as it is ON-Premise hosted with mid source relay on Adobe end.

Also, can we change it our own mid source server. How feasibility for V6 version?

Regards,
Shane

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Shubham_Goyal__

Hi @roystonpr,

I wish there could be a simple answer to any deliverability question ;).

There could be one of the many reasons why your ESP (email service provider) lands your internal emails in the spam/junk folder.

  • The sending IPs of the campaign MTA server are not whitelisted on your internal ESP server.
  • Check the Global Filters & Rules of your internal ESP to figure out if there's a filter setting acting as a reason for this problem.
  • The spam score of your email is high or your email using SPAM trigger words.
  • Check if there is any Anti-spam protection policy or settings applied by your ESP.

So, in short, if the problem of the emails landing in the Junk/Spam folder is happening only for your internal ESP then there is nothing much that can be done from the campaign side and you should directly involve your ESP/domain management team and check the above points.

Br,

Shubham

1 reply

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
December 6, 2022

Hi @roystonpr,

I wish there could be a simple answer to any deliverability question ;).

There could be one of the many reasons why your ESP (email service provider) lands your internal emails in the spam/junk folder.

  • The sending IPs of the campaign MTA server are not whitelisted on your internal ESP server.
  • Check the Global Filters & Rules of your internal ESP to figure out if there's a filter setting acting as a reason for this problem.
  • The spam score of your email is high or your email using SPAM trigger words.
  • Check if there is any Anti-spam protection policy or settings applied by your ESP.

So, in short, if the problem of the emails landing in the Junk/Spam folder is happening only for your internal ESP then there is nothing much that can be done from the campaign side and you should directly involve your ESP/domain management team and check the above points.

Br,

Shubham

    Terms & ConditionsAccessibility statement

    Loading footer...