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RobertoCervantes
Level 2
September 7, 2023
Solved

DKIM signature problem with Mail Office365

  • September 7, 2023
  • 4 replies
  • 1843 views

Hello,
I currently have Adobe Campaign Classic on premise application configured with DKIM signing active. Emails sent to Gmail, Yahoo, etc. are signed correctly. However, emails sent to Microsoft Office mail are not signed correctly.

 

From what I have been able to see there is an issue with DKIM signed emails to Office 365 emails but I don't know if anything can be done in the Adobe Campaign settings to fix it, I am not very knowledgeable about Adobe Campaign Classic and any help would be greatly appreciated.

 

Thank you very much!!!

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Best answer by Marcel_Szimonisz

Hello @robertocervantes ,

it looks like you have not turned on the dkim signing for these domains. This is the default settings

Shortly you need to check all checkboxes in columns DKIM and DOMAIN KEYS under

Administration > Campaign management > Non deliverables Management > Mail rules sets -> Domain management

Take a look on my humble DKIM implementation guide

Let me know if that helped

Marcel

4 replies

AkshayAnand
Community Advisor
AkshayAnandCommunity Advisor
Community Advisor
September 7, 2023

Hi @robertocervantes 

 

I found a similar thread on campaign classic which i guess might be helpful to you. Please have a look. Also you can find this resource on how to setup DKIM

 

Regards

Akshay

R
RobertoCervantesAuthor
Level 2
September 7, 2023

Thanks @akshayanand , I think I have the DKIM configuration working correctly, in fact, the emails that are sent to other emails that are not Office 365 are signed and validated correctly. My problem are the emails that are sent to Office 365 that are not validated correctly and I do not know if it is possible to make a fix to solve it

 

Thank you.

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
September 7, 2023

Hi @robertocervantes ,

 

Can you Please let me know what issue you have seen with DKIM signed emails to Office 365 emails for few of them , have you tried debugging from the Delivery Logs?

 

Regards,

Pravallika.

Marcel_Szimonisz
Community Advisor
Marcel_SzimoniszCommunity AdvisorAccepted solution
Community Advisor
September 11, 2023

Hello @robertocervantes ,

it looks like you have not turned on the dkim signing for these domains. This is the default settings

Shortly you need to check all checkboxes in columns DKIM and DOMAIN KEYS under

Administration > Campaign management > Non deliverables Management > Mail rules sets -> Domain management

Take a look on my humble DKIM implementation guide

Let me know if that helped

Marcel

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    September 27, 2023

    Hi @robertocervantes,

    Was the given solution by @marcel_szimonisz helpful to resolve your query or do you still need more help here? Do let us know.

    Thanks!

    Sukrity Wadhwa
    T
    terol73355739
    Level 2
    May 30, 2024

    @sukrity_wadhwa @robertocervantes 
    we have identified the same problem, towards gmail the DKIM authentication goes fine (dkim=pass), but looks like mails towards O365 hosted addresses do not get signed. We have enabled DKIM for all domains in Mail rule sets, including the '*'.

     

    Thanks, 

     

     Tero

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