Solved
Despite receipt failure recipients are retained in the delivery!
Hello community!
I wonder why recipients are retained in a delivery despite receipt failure and how we can control the quarantine process of these addresses?
Thanks
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These documents may help at understanding delivery failures soft/hard bounces and the retry mechanisms.
- https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliveries/understanding-delivery-failures.html?lang=en
- https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliveries/understanding-quarantine-management.html?lang=en
- https://experienceleague.adobe.com/docs/campaign-standard/using/testing-and-sending/monitoring-messages/understanding-delivery-failures.html?lang=en
Recipients are retained in order to be retried in case of soft bounces, as for hard bounces; these are quarantined automatiacally (blacklisted). check the links above as it explains the quarantine mechanisms.
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