Delivery weight arbitration in prepared deliveries

Forum|Forum|4 years ago
May 5, 2021
2 replies
2264 views

Hi,

I'm testing delivery weight arbitration in a Campaign workflow with prepared deliveries:

Contact date and weight are set in the "script" part of the delivery:

delivery.scheduling.contactDate = "2021-05-05 09:00:00"
delivery.scheduling.extracted = "2021-05-05 07:00:00"
delivery.forecast.weight = "20" // each of the 3 deliveries get a different weight (20, 30 and 40).

Contact date and extraction date are +12h and the deliveries are left on "Estimate Target" in order to have the re-evaluation being applied. No approvals on the Campaign and the schedule on the delivery template is set to "Automated", so no approvals should apply.

Running the flow and waiting till next day, demonstrates that the re-evaluation took place, and only the highest weight is chosen for delivery. But still I do not get beyond the "Confirm delivery" state...

Is there a way to enforce the delivery on the contact date? because this scenario should be an automated campaign.

Thanks

Stefan

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Best answer by CedricRey

Hello Stefan,

You can look at the properties pannel of the delivery, the second tab "Analyse", you should find a "Validation" part. In this part, a field "Validation mode" is available, and this one must be set to "Automatic" (or somtehing like that) but not "manual".

If it was in manual mode, it could be the reason why the delivery didn't send.

Cedric

CedricReyAccepted solution

Level 5

Hello Stefan,

You can look at the properties pannel of the delivery, the second tab "Analyse", you should find a "Validation" part. In this part, a field "Validation mode" is available, and this one must be set to "Automatic" (or somtehing like that) but not "manual".

If it was in manual mode, it could be the reason why the delivery didn't send.

Cedric

S

stefanm38281801Author

Level 4

Hi Cedric,

that's just the point of the test. I cannot set the Prepare state in the form, because the delivery logs are created and the arbitration pressure rule will be finalized. The delivery will not count for re-evaluation anymore (in order to achieve re-evaluation the delivery should be in target ready state: this behavior is nicely explained in this very useful webinar on pressure rules: https://helpx.adobe.com/customer-care-office-hours/campaign/campaign-optimization-using-pressure-rules.html).

Just to recap the (business case) test: I spawn 3 emails with different weight on certain (different) moments, and I want the re-evaluation of the pressure rules to apply and choose the highest weight email for sending; and this in an automated process.

In my latest test, I enforce the automated mode on the delivery, but now the delivery that needs to be executed (the one with the highest weight after re-evaluation) goes into error. Probably because there are no delivery logs yet, and it cannot fulfill the delivery

The other 2 mails, not chosen, still stay in preparation mode and require a confirm delivery...

Still need to find the proper way to let the delivery go from "target ready" to "prepare and send" after the re-evaluation and before contact date.

Stefan