Delivery is Stuck in Start Pending

[ShineVv0823]

Hi Team,

We are facing an issue all of a sudden in Staging V8 where Email's, SMS, Deliveries when executed gets stuck in Start Pending State. 

All technical workflows and services are running fine and email's gets triggered from Routing as Mid Sourcing and not via Internal Email Deilvery and SMS, WhatsApp Deliveries too stopped working.

Thanks,

Shine v.v

[Shubham_Goyal__ · Accepted solution]

Hi @ShineVv0823 ,

If it was working before and this is the first time it stopped then you must reach out to Adobe Support as there could be a problem with IP affinities or MTA, which will be troubleshooted by Adobe.

Br,

Shubham

[ShineVv0823]

Hi @Shubham_Goyal__ ,

Thank you for your reply,

Yes internal email delivery routing, SMS, WhatsApp were working fine, all of a sudden they stopped, have raised it to Adobe.

Thanks,

Shine v.v

[shrawans3153003]

Hi Shine,

You can ask for a fresh MTA restart by killing all the pending processes. Usually, such errors comes when there is some issue at the MTA end.

[akshaaga]

@ShineVv0823 - 

Not sure if this is already addressed for you, but there is another reason for the deliveries to remain in "Start Pending status," which is when too many campaigns are running.

The limit of simultaneous campaigns is defined in the NmsOperation_LimitConcurrency option.

As per your usage/set-up, there might be a need to adjust this value. 

You can check the following documentation for various reasons accountable for "Pending status" -

https://helpx.adobe.com/campaign/kb/acc---delivery-in-start-pending-state0.html

[Sukrity_Wadhwa]

Hi @ShineVv0823,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!