Delay in Email delivery in Adobe campaign classic

[Vanditha_Pan]

Hi All,

I am facing an issue in workflow where emails are getting delayed in delivery.

Your advice is appreciated.

[_Manoj_Kumar_]

@Vanditha_Pan Could you please add more details?

What do you mean by delay?

• Are you getting emails after 30 mins or 1 hour after executing the workflow?
• Is the delivery stuck in the delivery preparation stage?

[Vanditha_Pan]

-Yes I was receiving emails after 5 hours 

- yes it shows status as progress and email delivery keeps flashing 

Can you please suggest what might had happened?

[_Manoj_Kumar_]

Hello @Vanditha_Pan 

Then it could be related to the heavy personalization in the delivery. If you have a lot of personalization in delivery, it takes a lot of time for delivery preparation.

Also, check the contact date of the delivery. 

[Vanditha_Pan]

Hi , Thanks for great reply much appreciated

We haven't used any personalization in emails its just as static email. We havent set any contact date as well , Can you please help with this 

[kalladit · Accepted solution]

Hi @Vanditha_Pan,

It can happen due to multiple reasons.

This page on Delivery sending troubleshooting might help you with your problem.

Cheers,

Nikhil Kalladithodi