Recently, the database cleanup workflow always get failed every day. I checked the cleanup.log, There is an error "
PGS-220000 PostgreSQL error: could not receive data from server: Connection timed out\n (iRc=-2006)" after VACUUM ANALYZE, I suppose is there any connection timeout configrates between Adobe campaign server and the postgresql. Is there anyone know the reason of the issue?
2021-06-16 14:04:21.959+08 00004CF1 00004CF1 1 info wdbc Get: [57381216] SELECT GetDate(), iOptionId, iDataType, sStringValue, iLongValue, dDoubleValue, tsTimeStampValue, mMemoValue FROM XtkOption WHERE sName=:#(1)#
2021-06-16 14:04:21.959+08 00004CF1 00004CF1 2 info wdbc Param(0)=XtkCleanup_NoStats
2021-06-16 14:04:21.960+08 00004CF1 00004CF1 1 info wdbc ExecDirect: [27786272] VACUUM ANALYZE
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 error log PGS-220000 PostgreSQL error: could not receive data from server: Connection timed out\n (iRc=-2006)
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 error log WDB-200001 SQL statement 'VACUUM ANALYZE' could not be executed. (iRc=-2006)
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 warning log Failed to update RDBMS statistics.
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 info wdbc Get: [57381216] SELECT Count(iTrackingUrlId) FROM NmsTrackingUrl WHERE iType = 2
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 error log PGS-220000 PostgreSQL error: server closed the connection unexpectedly\n This probably means the server terminated abnormally\n before or while processing the request.\n (iRc=-2006)
2021-06-16 16:15:39.224+08 00004CF1 00004CF1 1 error log WDB-200001 SQL statement 'SELECT Count(iTrackingUrlId) FROM NmsTrackingUrl WHERE iType = 2' could not be executed. (iRc=-2006)
2021-06-16 16:15:39.228+08 00004CF1 00004CF1 1 info wdbc WDBC pool (nms:extAccount:PCDEXT7 prod): 1 connection(s) released, 0 left
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Hello,
It seems that ACC try to do a vacuum on a distant database configured with your external account "PCDEXT7 prod".
Check that the DB user account configured on the distant database have the right to do it.
If this is the case, try to set on this distant database a full vacuum as perhaps the performance on it are too downgraded to run the vacuum analyse
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