Custom table datas are not getting tracked in Recipient Delivery Log and Tracking Log | Community
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Ritu21
November 11, 2020
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Custom table datas are not getting tracked in Recipient Delivery Log and Tracking Log

  • November 11, 2020
  • 2 replies
  • 1399 views

Hi Team,

 

I have built Custom table under Administration >> Campaign Management >> Target mappings.

Using these tables for email delivery. But I'm unable to track the Email whether those records links are "Open"/"Email Click".

records are not coming in tracking Log Rcp and Delivery Log schema.

 

Can anyone please help me to solve this/ Please suggest how can I track the records which are there in custom table

 

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Best answer by DavidKangni

Hi Ritu,

 

When you're creating a new target mapping, it will ask you to create dependencies (broadlog, tracking, subscriptions, offers etc) tables during the process. It should be straigth forward.

If you're not able to see these tables, you may disconnect and reconnect. Otherwise, check the process details here

 

Thanks,

David

2 replies

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
November 12, 2020

Hi Ritu,

 

When you're creating a new target mapping, it will ask you to create dependencies (broadlog, tracking, subscriptions, offers etc) tables during the process. It should be straigth forward.

If you're not able to see these tables, you may disconnect and reconnect. Otherwise, check the process details here

 

Thanks,

David

David Kangni
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    November 17, 2020

    Hi @ritu21,

    Were you able to resolve this query with the given solution or do you need more help? Do let us know.

    Thanks!

    Sukrity Wadhwa
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