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SOLVED

Client console Error

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Level 4

Hello, is there anyone who can help me to solve this error when trying to enter Adobe campaign Classic?

 

alnavarg_0-1686582922500.png

alnavarg_1-1686582940949.png

@Manoj_Kumar_ @CampaignerForLife @Heku_ 

1 Accepted Solution

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Correct answer by
Community Advisor

Hi @alnavarg ,

Other campaign users of your instance also facing the same issue while login?

In general, User will get WDB-200000 error, When you try to use incorrect database password or your database is currently unavailable to take new requests.

 

Check with your database team or create an Adobe support ticket.

You can raise Adobe support ticket by sign in to https://adminconsole.adobe.com/ > Support > Support cases > Create case > provide all the details asked in case ticket.

If you don't have Adobe admin console access, contact your system administrator. 

View solution in original post

8 Replies

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Community Advisor

Hi @alnavarg ,

 

Please check whether your IP Address is whitelisted in Control Panel, if not please whitelist it and re-check again.

 

Regards,

Pravallika.

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Community Advisor

Hi @alnavarg ,

 

Please raise a ticket with Adobe Team to look into this issue.

 

Regards,

Pravallika

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Level 4

We continue with the error and today is worst 

alnavarg_1-1686646278607.png

 

 

Avatar

Correct answer by
Community Advisor

Hi @alnavarg ,

Other campaign users of your instance also facing the same issue while login?

In general, User will get WDB-200000 error, When you try to use incorrect database password or your database is currently unavailable to take new requests.

 

Check with your database team or create an Adobe support ticket.

You can raise Adobe support ticket by sign in to https://adminconsole.adobe.com/ > Support > Support cases > Create case > provide all the details asked in case ticket.

If you don't have Adobe admin console access, contact your system administrator. 

Avatar

Level 5

hi @alnavarg is this resolved? Was any build upgrade carried out? TBH lot of avenues to go through to debug this and community is not the right place, please raise it with your Adobe support as its related to your instance / client.

Thanks

Madhan

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Community Advisor

It looks like the credentials of the DB were changed. Where is this instance hosted? It is on a local machine or provisioned by Adobe?

 

If provisioned by Adobe, then create a support ticket.

If it is a self-hosted instance, then update the credentials in the config file.


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