Client console - Error: The error is due to a malformed input token - Where to look at logs?

Hello, a memeber of my team is having this problem trying to logging into our campaing instance.

I would like to know where to look the login logs and what is the standard solution (If anyone had this problem)

Thank you in advance!

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Best answer by somasundaram_h

Hi, if you have access to server, you can check the logins.log file

/usr/local/neolane/nl6/var/<yourinstance>/logins.log

It will provide you the details about the operator, status, IP address, log date etc

Accepted solution

Community Advisor

Hi, if you have access to server, you can check the logins.log file

/usr/local/neolane/nl6/var/<yourinstance>/logins.log

It will provide you the details about the operator, status, IP address, log date etc

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