Changed company email from Gmail to O365, Notification Emails Sending to Old Domain | Community
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cscoggins15
December 20, 2022
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Changed company email from Gmail to O365, Notification Emails Sending to Old Domain

  • December 20, 2022
  • 1 reply
  • 859 views

We did a DNS move, everything should be going to O365 accounts but when we send notifications to our individual users and not a user group they somehow go to Gmail.  All other mails go to O365 as they should.

 

Haven't ruled out whether this is an email or an ACM problem.

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Best answer by Shubham_Goyal__

Hi @cscoggins15 ,

 

I think you should check the email headers records such as SPF, DMARC & DKIM and see if some of the records still point to Gsuite. Also, check if you need to remove any of the DNS (domain records) from Gsuite so it does not confuse the sender.

In addition to above you can try to contact MS team and see if they can help to check this problem arose after the migration. 🙂 

 

Br,

Shubham

1 reply

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
December 21, 2022

Hi @cscoggins15 ,

 

I think you should check the email headers records such as SPF, DMARC & DKIM and see if some of the records still point to Gsuite. Also, check if you need to remove any of the DNS (domain records) from Gsuite so it does not confuse the sender.

In addition to above you can try to contact MS team and see if they can help to check this problem arose after the migration. 🙂 

 

Br,

Shubham

    C
    cscoggins15Author
    December 22, 2022

    Checking on these, thank you.

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