Campaign client console is not launched after upgrading version. (8.6.4)

[JungminHw]

Hi 

I was a user of adobe campaign classic v7 with client console. 

And recently I updated console to v8.6.4 as our system has been updated to V8. And after updating, client console is not working. 

When I double click or click  'run as administrator', no response at all. 

Belows are the things that I did. 

1. uninstall and clear cache under appData then reinstall  => Same result. Not opened.

2. uninstall and clear cache under appData then install lower version ( 8.6.3) => console works but it says 'need to browser update to login'

Is there any way to use 8.6.4 ver ?

Kind Regards,
Jungmin

[SushantTrimukheD]

Hi @JungminHw,

You might want to try the following steps:

1. Check for Edge WebView2: Ensure that Microsoft Edge WebView2 is installed. If not, download and install the latest version from the Microsoft Developer website .

2. Clean Uninstall: Completely uninstall the Campaign client. Then, manually delete the following folders and registry keys:

   • AppData\Roaming\Neolane\NL_5

   • AppData\Local\Neolane

   • Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Neolane

3. Re-download the Installer: Make sure you're using setup-client-8.6.4.exe and that it matches the server’s build number. Re-download it from the server's URL or Software Distribution page to rule out a corrupted installer.

4. Run as Administrator: Launch the Campaign Client Console by double-clicking the shortcut or by running nlclient.exe as Administrator from C:\Program Files\Adobe\Adobe Campaign v8 Client.

5. Check Compatibility: Confirm the machine is running a compatible OS (Windows 10/11 64-bit), and that the server is on version 8.6.4.

If the issue persists after these steps, I recommend opening a support ticket with Adobe Customer Support.

Thanks
Sushant Trimukhe

[JungminHw]

Hi @SushantTrimukheD 

Thank you for your response. 

I followed your guide but still same. 

I'll open a support ticket to resolve this. 

Thanks,

Jungmin

[_Manoj_Kumar_]

Hello @JungminHw 

Are you on latest version of Microsoft Edge? Console uses Web view  in background to show the login screen.

Also, check if there is an existing running process for Adobe Client Console in task manager. If it exists, then end that process and try again.

[JungminHw]

Hi @_Manoj_Kumar_ 

Sorry for late response. 

I think the reason of this corruption is from my window OS version. 

I'm using Window 10 Enterprise Edition and its build version is 19045.5608. 

Do you have any idea on this?

Regards,
Jungmin

[Sukrity_Wadhwa]

Hi @JungminHw,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

Thank you!

[SourabhKu7]

Hi Sukrity,

We are also facing same issue since long. Our IMS login is not working in ACC Client Console (8.6.3), In this version whenever we select an environment, its showing blank white screen with no further response. We tried all above suggestions, but issue persists. Could you please help for a permanent fix.

Regards,
Sourabh

[_Manoj_Kumar_]

Hello @SourabhKu7  Can you share details on the windows version, IE version or Edge version used?