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guillermoL
guillermoL
Level 4
February 19, 2019
Solved

Bounces / feedback loop logs

  • February 19, 2019
  • 3 replies
  • 6481 views

Hi all,

I'm analysing a delivery with a high number of bounces and I would like to have more details on the actual message returned from the ESP. In the nms:address table I can find some info, and in nms:broadLogRcp as well, but instead of the Error text that I can find there (for example, Inbound email bounce (rule 'Momen_Code50_MailBlock' has matched this bounce) ) I would like to be able to see the actual text that matched that bounce.

Do you know if this is something available somewhere?

Thanks very much in advance

Guillermo

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    Best answer by Jonathon_wodnicki

    Hi,

    Just send an email to the address from an ordinary mail account, should bounce the same way.

    Mail rules are available under 'Administration/Campaign Management/Non deliverables Management', in folders 'Mail rule sets' and 'Delivery log qualification'.

    Thanks,

    -Jon

    3 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity AdvisorAccepted solution
    Community Advisor
    February 19, 2019

    Hi,

    Just send an email to the address from an ordinary mail account, should bounce the same way.

    Mail rules are available under 'Administration/Campaign Management/Non deliverables Management', in folders 'Mail rule sets' and 'Delivery log qualification'.

    Thanks,

    -Jon

      guillermoL
      guillermoLAuthor
      Level 4
      February 19, 2019

      Thanks Jon, this is very useful (I ignored completely the Rule Sets)

      The email from an ordinary account would work in some cases (user unknown for example) but not for spam considerations for example, as these are bonded to the IP address/domain/sender etc.

      So my question now would be: All these bounces that match the rule are available to see somehow? Are they archived or imported into any table?

      Thanks again

      Guillermo

      Jonathon_wodnicki
      Community Advisor
      Jonathon_wodnickiCommunity Advisor
      Community Advisor
      February 19, 2019

      Not that I’m aware of, hence the resend plan. If these are async bounces going to a pop box you can try to intercept them there.

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